Frequently asked questions
What if I cannot attend my session?
We completely understand that plans can change, especially when little ones aren’t feeling well. If you’re unable to attend your session, tickets can be transferred with at least 24 hours’ notice. If it’s within 24 hours of your session, you’re very welcome to pass your space on to a friend or family member to attend in your place. Just pop me a message and I’ll take care of this for you. Unfortunately, last-minute cancellations or missed sessions can’t be moved to another date.
What is the suitable age range?
Our sessions are designed for children aged 1 – 4 years old. We offer two sessions, the session accommodating the younger children (ages 1 – 2.5) and the second session (aged 2 – 4 years old). Siblings are more than welcome to come along, pop me a message and we can discuss which session would be best for you.
How do I book?
You can book online using the “Book Now” button or send us a message through the “Contact Us” section, whichever works best for you!
PAYG options are available and are perfect if you need a little more flexibility from week to week. Message me via our “contact us” sections or on Instagram/ Facebook and I can check availability and get you booked in.
How long is each session?
Each session lasts 45 minutes.
Where can I park?
Beechen Hall Venue
There is plenty of free parking on site at this venue. Alternatively, there is parking on the road just outside, Wildfell Close.
Drakes Lodge Scout Hut Venue
There is plenty of free parking on site at this venue. Park toward the top end of the car park. Alternatively, there is parking on the road just be mindful of where you park around the village.
Do you have accessible toilets and baby changing facilities?
Beechen Hall Venue
Yes. Toilets are situations just off the main foyer area as you enter the building.
Drakes Lodge Scout Hut Venue
Yes. Toilets are situations to the right end of the hall. A baby changing area has been set up in the disabled toilet.
Can I take photos and videos?
Yes, absolutely! You’re welcome to capture moments of your child playing, but please avoid including other children to respect their privacy.
Can I bring a pram or buggy?
Beechen Hall Venue
Prams and buggies can be left in the entrance or foyer, just please make sure they don’t block any doors or fire exits.
Drakes Lodge Scout Hut Venue
Prams and buggies can be brought into the hall and left to the side (there will be a designated area for these as you enter the venue), just please make sure they don’t block any doors or fire exits.
Do you offer gift vouchers?
Yes we do! We offer gift vouchers for as many sessions as your require (from 1 to a whole block of 6) and these come in a ribbon tied envelop of your choice of colour with personalised calligraphy name (if required). They make the perfect present because sometimes the best gifts aren’t things … they are experiences and memories.
What is your cancellation policy?
As a small business, we’re unable to offer refunds for cancellations or missed sessions. However, you can transfer your booking to another session with at least 24 hours’ notice. If we ever need to cancel a session, you’ll receive a full refund or the option to reschedule for a convenient date.